Terms of Service

These terms are an agreement between you (the business that creates an account) and Inflight Technology LLC ("we", "us"), 14 Commerce Street, Suite 106, Flemington, NJ 08822, governing use of SquawkDesk (the "Service").

1. Eligibility

The Service is offered to businesses located in the United States. By creating an account you represent that you are at least 18, are authorized to bind the business you name, and are located in the United States.

2. Accounts

You are responsible for keeping credentials confidential, for all activity under your account, and for the people you invite as agents. Notify us promptly of unauthorized use. We may require two-factor authentication for administrators.

3. Subscription and payment

• The Service costs $99 per month per helpdesk account, with unlimited agents, billed monthly in advance through Stripe to the card on file.
• New accounts receive a 7-day free trial. A payment card is required to start the trial. The first charge occurs when the trial ends unless you cancel before then.
• Fees are non-refundable except where required by law. Cancellation takes effect at the end of the current billing period.
• If a payment fails we will retry and notify you. Accounts more than 10 days past due may be suspended. Accounts suspended for more than 60 days may be deleted along with their data.
• We may change pricing with at least 30 days' notice by email to the account owner.

4. Your content

You own the content you and your customers put into the Service. You grant us a limited license to host, process, transmit and display it solely to provide the Service. You are responsible for having the rights to that content, for your own privacy notices to your customers, and for complying with laws that apply to it.

5. Acceptable use

You will not use the Service to send unsolicited bulk email, to store or transmit malware or unlawful content, to infringe others' rights, to harass anyone, to probe or disrupt the Service, or to resell access without our written agreement. We may suspend accounts that violate these rules.

6. Email sending

Replies sent through SquawkDesk are sent on your behalf. You are responsible for their content. We may rate-limit or block sending that damages our deliverability.

7. Third-party services

The Service connects to Microsoft 365, Stripe, Twilio and other providers under their terms. We are not responsible for those services. Connecting a mailbox authorizes us to read mail delivered to it and send mail from it for the purpose of operating your helpdesk.

8. Availability and support

We aim for the Service to be available continuously but do not guarantee uptime. We perform maintenance with notice when practical. Support is provided by email at [email protected] during business hours, Eastern time.

9. Data export and deletion

You may export your data as JSON at any time. After cancellation we retain data for 60 days and then delete it.

10. Intellectual property

The Service, its software, design and documentation are owned by Inflight Technology LLC. These terms grant you a non-exclusive, non-transferable right to use the Service during your subscription. Feedback you give us may be used without obligation to you.

11. Disclaimer

The Service is provided "as is" and "as available". We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

12. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim arising from the Service is limited to the amount you paid us in the 12 months before the claim.

13. Indemnity

You will defend and indemnify us against claims arising from your content, your use of the Service, or your violation of these terms or applicable law.

14. Termination

You may cancel at any time from Billing. We may suspend or terminate accounts for breach of these terms, non-payment, or where required by law, with notice where practical.

15. Governing law

These terms are governed by the laws of the State of New Jersey. Disputes will be resolved in the state or federal courts located in Hunterdon County, New Jersey, and you consent to their jurisdiction.

16. Changes

We may update these terms. We will post the new version here and notify account owners by email of material changes at least 14 days before they take effect. Continued use after that date is acceptance.

17. Contact

Inflight Technology LLC, 14 Commerce Street, Suite 106, Flemington, NJ 08822. [email protected].