SquawkDesk turns your support email into a shared, trackable queue. Tickets, SLAs, automations, a knowledge base and a customer portal, with unlimited agents for one flat price.
No per-seat pricing. No feature tiers. Cancel any time.
A ten-person team pays $490 a month on Freshdesk Pro. On SquawkDesk it pays $99 and gets every feature. Add the part-timers, the on-call engineer and the owner who wants visibility, at no extra cost.
Connect Microsoft 365 or Google with one sign-in, use IMAP for any other provider, or simply forward. Replies thread back to the right ticket, auto-replies and loops are filtered, attachments are kept.
First-response and resolution targets per priority. The clock pauses on Pending, warns 30 minutes before due, and flags breaches in the queue and by notification.
Route by keyword, domain or mailbox. Escalate what sits too long. Tag, assign, reply and notify, on creation, on update or every hour.
Publish articles on your own help center address or custom domain. Customers sign in with an emailed code to submit and track requests. No passwords to support.
Volume, response times, SLA attainment, agent workload, satisfaction scores and billable minutes. Export to CSV whenever you need to bill a client.
A clean REST API with scoped keys, signed webhooks for every ticket event, and CSV import for contacts. Built to plug into the tools you already run.
Companies and contacts, time tracking with billable flags, per-client reporting, and a portal your clients will actually use.
Priorities, problem and child ticket linking, canned responses, and webhooks into your own systems.
Phone, email and portal requests in one queue. Round-robin or load-balanced assignment keeps the team even.
Internal-only articles, groups per department, and a sign-in-free request form for employees.
Set up takes minutes. Your card is not charged until the trial ends.
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SquawkDesk