/* SquawkDesk app styles. Plain words in color for status, no pills or badges. Dates MM-DD-YYYY. */
:root{--brand:#1f4e79;--brand-dark:#163a5a;--ink:#1f2933;--muted:#6b7785;--line:#e3e8ee;--bg:#f4f6f8;--panel:#fff;--ok:#1e7b34;--bad:#b42318;--warn:#b7791f;--open:#1d6fb8;--pending:#b7791f;--hold:#7c5cbf;--resolved:#1e7b34;--closed:#6b7785;--urgent:#b42318;--high:#d9480f;--normal:#1f4e79;--low:#6b7785;--font:"Segoe UI",system-ui,-apple-system,Arial,sans-serif;--radius:6px}
*{box-sizing:border-box}html,body{margin:0;padding:0}
body{font-family:var(--font);font-size:14px;color:var(--ink);background:var(--bg);line-height:1.45}
a{color:var(--brand);text-decoration:none}a:hover{text-decoration:underline}
h1{font-size:22px;margin:0 0 6px;font-weight:650}h2{font-size:15px;margin:0 0 10px;font-weight:650}h3{font-size:13px;margin:14px 0 6px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted)}
code{font-family:Consolas,Menlo,monospace;font-size:12.5px;background:#eef1f5;padding:1px 5px;border-radius:3px}code.big{font-size:15px;padding:6px 10px;display:inline-block;margin-top:6px}
small{font-size:12px;color:var(--muted);display:block}
.muted{color:var(--muted)}.small{font-size:12px}.bad{color:var(--bad)}.ok-text{color:var(--ok)}.right{text-align:right}.grow{flex:1}
.inline{display:inline}.inline-details{display:inline}
button.link,.link{background:none;border:0;color:var(--brand);cursor:pointer;padding:0;font:inherit}button.link.small,.link.small{font-size:12px}

/* buttons, forms */
.btn{display:inline-block;padding:7px 13px;border:1px solid #cfd6df;background:#fff;color:var(--ink);border-radius:var(--radius);font:inherit;font-weight:600;cursor:pointer;text-decoration:none;line-height:1.2;white-space:nowrap}
.btn:hover{background:#f6f8fa;text-decoration:none}.btn.primary{background:var(--brand);border-color:var(--brand);color:#fff}.btn.primary:hover{background:var(--brand-dark)}
.btn.ghost{background:transparent}.btn.danger{color:var(--bad);border-color:#f0c3bd}.btn.small{padding:4px 9px;font-size:12px}.btn.wide{width:100%;padding:10px}.btn:disabled{opacity:.6;cursor:default}
label{display:block;margin:0 0 10px;font-weight:600;font-size:13px}label input,label select,label textarea{display:block;width:100%;margin-top:4px;font-weight:400}
input,select,textarea{font:inherit;padding:7px 9px;border:1px solid #cfd6df;border-radius:var(--radius);background:#fff;color:var(--ink)}input:focus,select:focus,textarea:focus,.editor:focus{outline:2px solid #bcd3ea;border-color:var(--brand)}
input[type=checkbox]{width:auto;display:inline;margin:0 6px 0 0}label.check{font-weight:400;display:flex;align-items:center;gap:4px}label.check input{display:inline;width:auto;margin:0 4px 0 0}
input[type=color]{padding:2px;height:36px;width:60px}input.mins{width:70px;display:inline-block}
.row2,.row3{display:grid;gap:12px}.row2{grid-template-columns:1fr 1fr}.row3{grid-template-columns:1fr 1fr 1fr}
.row-form{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.row-form input{flex:1;min-width:80px}.form-foot{display:flex;gap:8px;align-items:center;margin-top:10px}.form-foot-col{display:flex;flex-direction:column;gap:6px;margin-top:8px}
.form h2{margin-top:18px}.form h2:first-child{margin-top:0}
.flash{padding:10px 14px;border-radius:var(--radius);margin:0 0 14px;background:#eef6ff;border:1px solid #bcd3ea}.flash.ok{background:#edf9ef;border-color:#b8e2c1}.flash.error{background:#fdecea;border-color:#f3c2bc;color:var(--bad)}.flash ul{margin:0;padding-left:18px}
.slug-row{display:flex;align-items:center;gap:6px;margin-top:4px}.slug-row input{margin:0}.slug-row span{color:var(--muted);white-space:nowrap}

/* auth pages */
body.auth{background:linear-gradient(180deg,#eef2f7,#f4f6f8)}.auth-wrap{max-width:480px;margin:50px auto;padding:0 16px}.auth-wrap .card.wide{max-width:none}
.auth-wrap{max-width:560px}.brand{display:flex;align-items:center;gap:8px;font-weight:700;font-size:16px;color:var(--ink)}.brand.big{font-size:22px;justify-content:center;margin-bottom:20px}.brand img{display:block}
.card{background:#fff;border:1px solid var(--line);border-radius:10px;padding:26px;box-shadow:0 2px 10px rgba(20,40,70,.05)}.card h1{margin-bottom:12px}.auth-foot{text-align:center;color:var(--muted);font-size:12px;margin-top:18px}.auth-foot a{margin:0 6px}
pre.codes{background:#f6f8fa;padding:12px;border-radius:var(--radius);font-size:15px;letter-spacing:1px}

/* shell */
.shell{display:flex;min-height:100vh}.sidebar{width:220px;background:#fff;border-right:1px solid var(--line);display:flex;flex-direction:column;position:sticky;top:0;height:100vh}.sidebar.dark{background:#1f2933;border-color:#1f2933}.sidebar.dark a,.sidebar.dark .who{color:#dbe3ec}.sidebar.dark nav a.on{background:#2d3a48;color:#fff}
.sidebar .brand{padding:16px 18px;border-bottom:1px solid var(--line)}.sidebar.dark .brand{color:#fff;border-color:#2d3a48}
.sidebar nav{padding:10px 8px;display:flex;flex-direction:column;gap:2px}.sidebar nav a{padding:8px 12px;border-radius:var(--radius);color:var(--ink);font-weight:500;border-left:3px solid transparent}.sidebar nav a:hover{background:#f3f5f8;text-decoration:none}.sidebar nav a.on{background:#eef3f9;font-weight:650}
.sidebar nav a.c-home.on{border-left-color:#1f4e79}.sidebar nav a.c-tickets.on{border-left-color:#1d6fb8}.sidebar nav a.c-contacts.on{border-left-color:#1e7b34}.sidebar nav a.c-kb.on{border-left-color:#7c5cbf}.sidebar nav a.c-reports.on{border-left-color:#d9480f}.sidebar nav a.c-settings.on{border-left-color:#6b7785}.sidebar nav a.c-billing.on{border-left-color:#b7791f}
.side-foot{margin-top:auto;padding:12px 18px;border-top:1px solid var(--line);display:flex;flex-direction:column;gap:6px;font-size:13px}.sidebar.dark .side-foot{border-color:#2d3a48}.side-foot .who{font-weight:600;color:var(--ink)}.side-foot .ver{color:var(--muted);font-size:11px}.bell span:not(:empty){color:var(--bad);font-weight:700;margin-left:4px}
.main{flex:1;min-width:0}.page{padding:22px 26px;max-width:1500px}.page.narrow{max-width:900px}
.page-head{display:flex;align-items:center;gap:12px;margin-bottom:16px;flex-wrap:wrap}.page-head h1{margin:0;flex:1}.page-head .actions{display:flex;gap:8px;align-items:center}.crumbs{font-size:12px;color:var(--muted);width:100%}
.trial-bar{background:#fff7e6;border-bottom:1px solid #f3dca8;padding:8px 26px;font-size:13px}.trial-bar.warn{background:#fdecea;border-color:#f3c2bc}.imp-bar{background:#1f2933;color:#fff;padding:8px 26px;font-size:13px}.imp-bar .link{color:#9ec5ff;margin-left:8px}
.panel{background:var(--panel);border:1px solid var(--line);border-radius:8px;padding:16px 18px;margin-bottom:16px}.panel.welcome{background:#eef6ff;border-color:#bcd3ea}.panel.welcome ol{padding-left:20px}.panel.welcome li{margin:6px 0}
.cols{display:flex;gap:16px;align-items:flex-start}.cols .grow{flex:1;min-width:0}.side-col{width:320px;flex-shrink:0}
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(130px,1fr));gap:10px;margin-bottom:16px}.stat{background:#fff;border:1px solid var(--line);border-radius:8px;padding:12px 14px;color:var(--ink);text-decoration:none}.stat b{display:block;font-size:24px;font-weight:700}.stat span{font-size:12px;color:var(--muted)}.stat.bad b{color:var(--bad)}a.stat:hover{border-color:var(--brand);text-decoration:none}
.kv{display:flex;justify-content:space-between;gap:10px;padding:6px 0;border-bottom:1px solid #f0f2f5;align-items:center}.kv:last-child{border-bottom:0}.kv.small{font-size:12px}.kv span small{display:block}
.notif{padding:6px 0;border-bottom:1px solid #f0f2f5}.notif.read a{color:var(--muted)}.notif small{display:inline;margin-left:6px}
.patch{padding:8px 0;border-bottom:1px solid #f0f2f5}.patch p{margin:4px 0 0}.patch small{display:inline;margin-left:6px}

/* tables */
table.list{width:100%;border-collapse:collapse}table.list th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);padding:6px 8px;border-bottom:1px solid var(--line)}table.list td{padding:8px;border-bottom:1px solid #f0f2f5;vertical-align:top}table.list tr:last-child td{border-bottom:0}table.list td.num{color:var(--muted);white-space:nowrap}table.list.compact td{padding:4px 8px}table.list.compact input{width:110px}
td.empty{color:var(--muted);padding:20px 8px!important;text-align:center}
.st{font-weight:600;white-space:nowrap}.s-open{color:var(--open)}.s-pending{color:var(--pending)}.s-on_hold{color:var(--hold)}.s-resolved{color:var(--resolved)}.s-closed{color:var(--closed)}
.pr{font-weight:600;white-space:nowrap}.p-urgent{color:var(--urgent)}.p-high{color:var(--high)}.p-normal{color:var(--normal)}.p-low{color:var(--low)}
.status-trial{color:var(--pending)}.status-active{color:var(--ok)}.status-past_due,.status-suspended,.status-cancelled{color:var(--bad)}
.overdue{color:var(--bad);font-weight:600}

/* tickets list */
.tickets-page{display:flex;gap:18px;padding:18px 22px}.views{width:180px;flex-shrink:0;display:flex;flex-direction:column;gap:2px;position:sticky;top:16px}.views a{display:flex;justify-content:space-between;padding:6px 10px;border-radius:var(--radius);color:var(--ink)}.views a:hover{background:#eef1f5;text-decoration:none}.views a.on{background:#eef3f9;font-weight:650}.views a span{color:var(--muted);font-size:12px}
.list-area{flex:1;min-width:0}
.filters{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:12px;align-items:center}.filters input[type=search]{flex:1;min-width:220px}.filters select{max-width:180px}
.bulk-bar{display:none;gap:8px;align-items:center;background:#eef3f9;border:1px solid #bcd3ea;padding:8px 12px;border-radius:var(--radius);margin-bottom:8px}.bulk-bar.show{display:flex}
table.tickets{width:100%;border-collapse:collapse;background:#fff;border:1px solid var(--line);border-radius:8px;overflow:hidden}table.tickets th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);padding:8px 10px;border-bottom:1px solid var(--line);background:#fafbfc}table.tickets td{padding:9px 10px;border-bottom:1px solid #f0f2f5;vertical-align:top;white-space:nowrap}table.tickets td.subj{white-space:normal}table.tickets td.chk,table.tickets th.chk{width:30px}table.tickets tr.breached td.subj a{color:var(--bad)}
td.subj a{font-weight:600;color:var(--ink)}td.subj .num{color:var(--muted);font-weight:500;margin-right:4px}td.subj small{display:block;margin-top:2px}td.subj small.tags{display:inline;margin-right:8px}
.pager{margin-top:10px;font-size:13px;color:var(--muted)}.pager a{padding:3px 7px;border-radius:4px;margin-left:2px}.pager a.on{background:var(--brand);color:#fff}

/* ticket detail */
.ticket-page{display:flex;gap:18px;align-items:flex-start}.ticket-main{flex:1;min-width:0}.ticket-side{width:320px;flex-shrink:0;position:sticky;top:16px;max-height:calc(100vh - 32px);overflow:auto}
.ticket-head{display:flex;justify-content:space-between;gap:14px;align-items:flex-start;margin-bottom:14px}.ticket-head h1{font-size:20px}.meta{display:flex;flex-wrap:wrap;gap:12px;font-size:13px}
details.menu{position:relative}details.menu summary{list-style:none;cursor:pointer}details.menu summary::-webkit-details-marker{display:none}.menu-body{position:absolute;right:0;top:36px;background:#fff;border:1px solid var(--line);border-radius:8px;padding:12px;width:300px;z-index:20;box-shadow:0 6px 20px rgba(20,40,70,.12)}.menu-body form{margin-bottom:10px;padding-bottom:10px;border-bottom:1px solid #f0f2f5}.menu-body form:last-child{border:0;margin:0;padding:0}.menu-body label{font-size:12px}.menu-body label input{display:inline;width:auto;margin-left:4px}
.thread{display:flex;flex-direction:column;gap:10px;margin-bottom:14px}.msg{background:#fff;border:1px solid var(--line);border-radius:8px;padding:12px 16px}.msg.d-in{border-left:4px solid var(--open)}.msg.d-out{border-left:4px solid #9fb3c8}.msg.k-note{background:#fffbea;border-color:#f3dca8;border-left:4px solid #e2b93b}.msg.k-system{background:#f6f8fa;color:var(--muted);border-left:4px solid #cfd6df}.msg.k-forward{border-left:4px solid var(--hold)}
.msg-head{display:flex;gap:10px;align-items:center;font-size:12px;color:var(--muted);margin-bottom:8px;flex-wrap:wrap}.msg-head b{color:var(--ink);font-size:13px}.msg-head .when{margin-left:auto}.msg-body{font-size:14px;line-height:1.5;overflow-wrap:anywhere}.msg-body img{max-width:100%}.msg-body blockquote{border-left:3px solid #d5dbe3;margin:8px 0;padding-left:10px;color:var(--muted)}.msg-body pre{background:#f6f8fa;padding:8px;overflow:auto}
.atts{margin-top:8px;display:flex;flex-wrap:wrap;gap:8px}.atts a{background:#f3f5f8;padding:4px 8px;border-radius:4px;font-size:12px}.atts small{display:inline}
.composer{background:#fff;border:1px solid var(--line);border-radius:8px;margin-bottom:16px;overflow:hidden}.composer.k-note{border-color:#e2b93b}.tabs{display:flex;border-bottom:1px solid var(--line);background:#fafbfc}.tab{background:none;border:0;padding:9px 16px;font:inherit;font-weight:600;cursor:pointer;color:var(--muted);border-bottom:2px solid transparent}.tab.on{color:var(--ink);border-bottom-color:var(--brand)}
.composer form{padding:12px 16px}.to-row{font-size:13px;margin-bottom:8px;display:flex;gap:10px;align-items:center;flex-wrap:wrap}.to-row label{display:flex;align-items:center;gap:6px;margin:0;font-weight:400}.to-row label input{display:inline;width:260px;margin:0}
.toolbar{display:flex;gap:4px;margin-bottom:6px;align-items:center;flex-wrap:wrap}.toolbar button{border:1px solid #cfd6df;background:#fff;border-radius:4px;padding:3px 8px;font:inherit;cursor:pointer;font-size:12px}.toolbar select{font-size:12px;padding:3px 6px;margin-right:6px}
.editor{min-height:120px;border:1px solid #cfd6df;border-radius:var(--radius);padding:10px;background:#fff;font-size:14px;line-height:1.5}.editor.tall{min-height:220px}.editor.kb{min-height:400px}.editor img{max-width:100%}
.compose-foot{display:flex;gap:12px;align-items:center;margin-top:10px;flex-wrap:wrap}.compose-foot label{margin:0;font-weight:400;display:flex;align-items:center;gap:4px;font-size:13px}.compose-foot label input,.compose-foot label select{display:inline;width:auto;margin:0}label.file{cursor:pointer}label.file input{display:inline;width:auto}
.events{font-size:12px}.ev{padding:4px 0;border-bottom:1px solid #f0f2f5;display:flex;gap:8px;flex-wrap:wrap}.ev .when{color:var(--muted);white-space:nowrap;min-width:140px}
.props label{margin-bottom:8px}.props{background:#fff;border:1px solid var(--line);border-radius:8px;padding:14px 16px;margin-bottom:16px}.rel{padding:4px 0;font-size:13px}.rel small{display:inline;margin-left:4px}

/* settings */
.settings{display:flex;gap:18px;align-items:flex-start}.settings-nav{width:200px;flex-shrink:0;display:flex;flex-direction:column;gap:2px;position:sticky;top:16px}.settings-nav a{padding:7px 10px;border-radius:var(--radius);color:var(--ink)}.settings-nav a.on{background:#eef3f9;font-weight:650}.settings-nav a:hover{background:#eef1f5;text-decoration:none}.settings-body{flex:1;min-width:0;max-width:980px}
.cond-row,.act-row{display:grid;grid-template-columns:1fr 1fr 2fr;gap:6px;margin-bottom:6px}.act-row{grid-template-columns:1fr 2fr}.bh{margin-bottom:6px}.bh .day{width:70px}.bh input[type=time]{width:110px}
.danger-zone{border-color:#f3c2bc}.cat{display:block;padding:5px 8px;border-radius:4px;color:var(--ink)}.cat.on{background:#eef3f9;font-weight:650}.cat small{display:inline;margin-left:4px}

/* reports */
.bars{display:flex;align-items:flex-end;gap:3px;height:140px;border-bottom:1px solid var(--line);padding-bottom:2px}.bar-col{flex:1;display:flex;align-items:flex-end;gap:1px;height:100%}.bar{flex:1;min-height:2px;border-radius:2px 2px 0 0}.bar.c{background:var(--brand)}.bar.r{background:#9fc3e6}

/* portal */
body.portal{background:#f7f8fa}.p-head{background:#fff;border-bottom:1px solid var(--line);padding:14px 28px;display:flex;justify-content:space-between;align-items:center;gap:14px;flex-wrap:wrap}.p-brand{display:flex;align-items:center;gap:10px;font-size:18px;font-weight:700;color:var(--ink)}.p-brand small{display:inline;font-weight:400;color:var(--muted)}.p-head nav{display:flex;gap:18px}.p-head nav a{color:var(--ink);font-weight:500}
.p-main{max-width:960px;margin:0 auto;padding:30px 20px}.p-hero{text-align:center;padding:30px 0 20px}.p-hero h1{font-size:30px}.p-search{display:flex;gap:8px;max-width:600px;margin:18px auto}.p-search input{flex:1;padding:12px 14px;font-size:16px}
.p-cats{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:14px;margin:20px 0}.p-cat{background:#fff;border:1px solid var(--line);border-radius:8px;padding:16px;color:var(--ink);display:block}.p-cat b{display:block;font-size:16px;color:var(--brand)}.p-cat span{display:block;color:var(--muted);margin:4px 0}.p-cat:hover{border-color:var(--brand);text-decoration:none}
.p-section{background:#fff;border:1px solid var(--line);border-radius:8px;padding:22px 26px;margin:16px 0}.p-section.cta{text-align:center}.p-section ul{padding-left:18px}.p-row{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap}.p-result{padding:10px 0;border-bottom:1px solid #f0f2f5}.p-result p{margin:4px 0 0;color:var(--muted)}
.p-card{background:#fff;border:1px solid var(--line);border-radius:10px;padding:26px;max-width:480px;margin:20px auto}.p-card.wide{max-width:720px}
.p-article{background:#fff;border:1px solid var(--line);border-radius:8px;padding:26px 30px}.p-article .body{font-size:15px;line-height:1.6}.p-article .body img{max-width:100%}.helpful{margin-top:24px;padding-top:14px;border-top:1px solid var(--line)}.related{margin-top:20px}
.p-table{width:100%;border-collapse:collapse}.p-table th{text-align:left;font-size:12px;color:var(--muted);padding:8px;border-bottom:1px solid var(--line)}.p-table td{padding:10px 8px;border-bottom:1px solid #f0f2f5}
.p-thread{margin:16px 0}.p-msg{border:1px solid var(--line);border-radius:8px;padding:12px 16px;margin-bottom:10px;background:#fff}.p-msg.in{border-left:4px solid var(--open)}.p-msg.out{border-left:4px solid var(--resolved)}.p-msg .who{font-weight:600;font-size:13px;margin-bottom:6px}.p-msg .who small{display:inline;margin-left:8px;font-weight:400}.p-reply{margin-top:16px}
.p-foot{text-align:center;color:var(--muted);font-size:12px;padding:20px}

@media (max-width:900px){.sidebar{display:none}.cols{flex-direction:column}.side-col{width:100%}.ticket-page{flex-direction:column}.ticket-side{width:100%;position:static;max-height:none}.tickets-page{flex-direction:column}.views{width:100%;flex-direction:row;flex-wrap:wrap;position:static}.settings{flex-direction:column}.settings-nav{width:100%;flex-direction:row;flex-wrap:wrap;position:static}.row2,.row3{grid-template-columns:1fr}}
@media print{.sidebar,.composer,.trial-bar,.actions{display:none}}
.sso-buttons{display:flex;flex-direction:column;gap:8px;margin-bottom:10px}.sso-btn{display:flex;align-items:center;justify-content:center;gap:10px;padding:10px}.company-sso{margin:6px 0 4px}.or{text-align:center;color:var(--muted);font-size:12px;margin:14px 0;border-top:1px solid var(--line);line-height:0}.or span{background:#fff;padding:0 10px}
.sso-prov h2{display:flex;justify-content:space-between;align-items:center}.sso-state{font-size:13px;font-weight:600}.sso-state.on{color:var(--ok)}.sso-state.off{color:var(--muted)}.sso-state.warn{color:var(--warn)}
.copy-row{display:flex;gap:6px;align-items:center}.copy-row code{flex:1;padding:6px 8px;overflow-wrap:anywhere}
.svc-summary{display:flex;gap:22px;margin-bottom:16px;font-size:15px}.svc-s b{font-size:22px;margin-right:4px}.svc-s.ok{color:var(--ok)}.svc-s.warn{color:var(--warn)}.svc-s.down{color:var(--bad)}.svc-s.off{color:var(--muted)}
table.svc td{vertical-align:top}.svc-name{font-weight:600;width:260px}.svc-status{font-weight:700;width:130px;white-space:nowrap}.svc-ok{color:var(--ok)}.svc-warn{color:var(--warn)}.svc-down{color:var(--bad)}.svc-off{color:var(--muted)}table.svc td.right{white-space:nowrap}.svc-hint{color:var(--ink);margin-top:3px;font-style:italic}
/* 0.2.0 mailboxes */
.st{font-weight:700}.st-ok{color:var(--ok);font-weight:600}.st-warn{color:var(--warn);font-weight:600}.st-bad{color:var(--bad);font-weight:600}.st-off{color:var(--muted);font-weight:600}
.mono{font-family:Consolas,Menlo,monospace;letter-spacing:1px}.b{font-weight:700}
.choice-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:12px;margin-bottom:18px}.choice{background:var(--panel);border:1px solid var(--line);border-radius:8px;padding:14px 16px;display:flex;flex-direction:column}.choice h3{margin:0 0 6px;font-size:15px}.choice p{flex:1;font-size:13px;color:var(--ink);margin:0 0 10px}.choice .btn{align-self:flex-start}
.mb-head .mb-status{font-size:15px;margin:0 0 8px}.mb-facts td:first-child{width:150px;white-space:nowrap}.mb-log td{white-space:normal}.mb-log td.num{white-space:nowrap}
.settings-body details{margin:6px 0}.settings-body details ol{margin:6px 0 10px;padding-left:20px}
.status-comp{color:var(--hold)}